Filtered by Author: Jon Waring (clear)
Worried about your digital customer experience? You’re not alone.
jon, 5 May 2021
Many sectors, including travel, have held onto their digital presence as a lifeline over the last year. But as temporary shifts evolve into long-term customer engagement habits, it’s vital your digital capabilities are up to the task. Not sure your digital customer experience is quite there yet? Research has found you’re certainly not alone.
Is your digital transformation putting customers first?
jon, 9 April 2021
The brand benefits of going digital are something we’re all familiar with by now. But does it always make for a better customer experience? Travel companies must put their customers first and make sure their digital transformation doesn’t sacrifice that precious human touch.
How rapid digital transformation will be key to travel’s post-Covid recovery
jon, 15 January 2021
The Covid-19 pandemic has accelerated existing customer trends, but none quite as much as the digital shift. A strong digital presence will be one of the most valuable weapons in any travel company’s recovery strategy and beyond – here’s why.